{"product_id":"hbr-10-must-reads-on-trust-frei-morriss-zaki-galford-pb-2023-business-leadership","title":"HBR 10 Must Reads on Trust","description":"\u003cp\u003e\u003cspan\u003e\u003cspan style=\"font-size: large;\"\u003eTrust is the basis for all that we do as leaders and as organizations. Employees who trust their employers are more productive and creative. Businesses that earn their customers' trust maintain better relationships and reap better results. Meanwhile, breaches of trust between companies and the public are becoming more frequent—and more costly.\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"font-size: large;\"\u003e\u003cspan\u003eIf you read nothing else on trust, read these 10 articles. We've combed through hundreds of \u003c\/span\u003e\u003cspan class=\"a-text-italic\"\u003eHarvard Business Review\u003c\/span\u003e\u003cspan\u003e articles and selected the most important ones to help you build, maintain, and repair trust, both as a leader and as a company.\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cspan style=\"font-size: large;\"\u003eThis book will inspire you to:\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cul class=\"a-unordered-list a-vertical\"\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan style=\"font-size: large;\"\u003eDevelop trust through competence, legitimacy, and impact\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan style=\"font-size: large;\"\u003eUnderstand the neuroscience of trust\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan style=\"font-size: large;\"\u003eFollow through on your commitments to stakeholders\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan style=\"font-size: large;\"\u003eNegotiate better with an untrustworthy counterpart\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan style=\"font-size: large;\"\u003eSee your company through the eyes of your customers\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan class=\"a-list-item\"\u003e\u003cspan style=\"font-size: large;\"\u003eRebuild relationships after a breakdown of trust\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cspan\u003e\u003cspan style=\"font-size: large;\"\u003eThis collection of articles includes \"Begin with Trust,\" by Frances X. Frei and Anne Morriss; \"The Neuroscience of Trust,\" by Paul J. Zak; \"Dig, Bridge, Collectively Act,\" by Tina Opie and Beth A. Livingston; \"Rethinking Trust,\" by Roderick M. Kramer; \"How to Negotiate with a Liar,\" by Leslie K. John; \"The Enemies of Trust,\" by Robert M. Galford and Anne Seibold Drapeau; \"Don't Let Cynicism Undermine Your Workplace,\" by Jamil Zaki; \"The Trust Crisis,\" by Sandra J. Sucher and Shalene Gupta; \"Customer Data: Designing for Transparency and Trust,\" by Timothy Morey, Theodore \"Theo\" Forbath, and Allison Schoop; \"Operational Transparency,\" by Ryan W. Buell; and \"The Organizational Apology,\" by Maurice E. Schweitzer, Alison Wood Brooks, and Adam D. Galinsky.\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e","brand":"Pearl Press","offers":[{"title":"Default Title","offer_id":45498268647621,"sku":"OFU31125015","price":32.99,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0685\/7660\/8453\/files\/s-l1600_e26f6cbc-5ac4-4b01-a511-a30f966a2e2b.webp?v=1767845185","url":"https:\/\/pearlpress.com.au\/products\/hbr-10-must-reads-on-trust-frei-morriss-zaki-galford-pb-2023-business-leadership","provider":"Pearl Press","version":"1.0","type":"link"}