{"product_id":"the-age-of-intent-using-artificial-intelligence-to-deliver-superior-customer-hc","title":"The Age of Intent: Using Artificial Intelligence to Deliver a Superior Customer Experience - P.V. Kannan with Josh Bernoff","description":"\u003cp\u003eP.V. Kannan, with Josh Bernoff, examines how businesses can use AI-powered virtual agents to improve customer service. The book covers practical case studies, customer intent, system design and collaboration between automated tools and human support teams.\u003c\/p\u003e\u003cp\u003eHardcover with dust jacket. The jacket has noticeable scuffing, creasing and small tears along the rear\/spine edge, with light edge wear. Please see the photographs of the actual book.\u003c\/p\u003e","brand":"Pearl Press","offers":[{"title":"Default Title","offer_id":45498198393029,"sku":"830125403","price":19.99,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0685\/7660\/8453\/files\/57_4b9f2566-d89f-4db0-a32d-739420124f1c.png?v=1794035980","url":"https:\/\/pearlpress.com.au\/products\/the-age-of-intent-using-artificial-intelligence-to-deliver-superior-customer-hc","provider":"Pearl Press","version":"1.0","type":"link"}