The Age of Intent: Using Artificial Intelligence to Deliver a Superior Customer Experience - P.V. Kannan with Josh Bernoff

P.V. Kannan, with Josh Bernoff, examines how businesses can use AI-powered virtual agents to improve customer service. The book covers practical case studies, customer intent, system design and collaboration between automated tools and human support teams.

Hardcover with dust jacket. The jacket has noticeable scuffing, creasing and small tears along the rear/spine edge, with light edge wear. Please see the photographs of the actual book.